• Welcome to

Customer Service Training Center

We offer vocational training and job placement services to adults with disabilities from all walks of life. We understand that the path to re-entering the workforce isn’t always straightforward.

That’s why we offer customized, one-on-one in-depth training whether it be basic, intermediate or advanced.

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100% Clients Satisfaction

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  • Why Choose CSTC Training?

Trusted Training That Delivers Real Results

Customized Training

Pre-assessments are conducted on all new participants to identify barriers to re-entering the workforce and customize the training to the needs of that client.

One on one engagement

Participants are paired with a Vocational Training Specialist for increased understanding of course content.

100% Remote

To address the needs of the client, training is conducted via Zoom, and fully remote, no need to leave the comfort of home.

Customized Training

Pre-assessments are conducted on all new participants to identify barriers to re-entering the workforce and customize the training to the needs of that client.

One on one engagement

Participants are paired with a Vocational Training Specialist for increased understanding of course content.

Completed in 4 weeks

Training for job readiness can be completed in a timely manner, to allow students to advance to job placement services.

Experts in Job Placement & Remote work options

Our team collectively possesses over 20 years of experience in remote job placement and community employment opportunities.

No cost to participants

Tuition and other costs are covered by state and local government agencies for those with a disability; our team can help with a referral to your local agency.
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  • What We Do

Customer Service Training Center

This one-of-a-kind workforce initiative was established in 2014 to address a rising need for training and job readiness among the disability community. It extends beyond training and placement to prepare participants for high demand, telework professions as well as re-entering the community workforce.

The Customer Service Training Center is a unique workforce development solution for adults with disabilities who face obstacles to employment. Our training program can lead to upward mobility and financial self-sufficiency.

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  • Build Skills That Get You Hired

Practical training for real career success.

From customer service excellence to digital literacy, our programs equip you with the essential skills, professional development and confidence needed to succeed in today’s competitive job market. Whether you’re starting fresh or upgrading your abilities, we provide hands-on training that turns potential into opportunity.
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Call Center, Customer Service, Soft Skills

Expert training for exceptional customer Service interactions.

Earn Professional Development Certificates

Empowering interpersonal growth for professional success.

Job Seeking Skills, Interview & Resume Development

Enhancing skills for career growth and leadership.

Computer Fundamentals & Digital Literacy Skills

Mastering core computer skills for modern proficiency.

  • Our Mission & Vision

Empowering Futures Through Purpose & Vision

Mission: To lead with excellence by delivering personalized, results-driven training that empowers individuals with the skills and confidence to achieve meaningful employment and improved quality of life.

Vision: To redefine workforce training for individuals with disabilities through innovation, accessibility, and strategic partnerships that create lasting opportunities for success in the modern workforce.

  • Our Core Values

Values That Guide Everything We Do

The principles that guide how we support, train, and empower every individual.

02 Empathy

Empathy

We are committed to fostering a supportive, empathetic environment where each client is respected, understood, and guided throughout their training journey.

Accessible, Efficient, and Relationship-Driven Service

We are dedicated to removing barriers to access while delivering streamlined, high-quality service and cultivating strong, lasting relationships with those we serve.

Inclusion

Guided by ADA principles, we champion equitable access, full participation, and meaningful inclusion for individuals with disabilities in all aspects of community life.

Ethics

We operate with unwavering integrity, maintaining the highest ethical standards to ensure trust, accountability, and excellence in all interactions and services.

Service

We are dedicated to delivering responsive, individualized service, ensuring that each participant receives the attention, support, and care they deserve.

Our Satisfied Clients

CTCS treated me with dignity and respect while I learned new things that a lot of others already knew. When I stumbled, I felt supported and was encouraged to keep going. Belinda is very approachable and I always could reach her outside of class hours. This training prepared me to enter a completely different field of work so I can make a living while working at home. My disability made me feel like I was not able to contribute back to the world, it lowered both my confidence and self esteem. This training program turned most of that around, and my new job makes me feel much better about myself. I would not be where I am now, without the help of CTCS.
D. Rork
CSTC played an instrumental role in my success as an independent business owner. The training enhanced my soft skills and made me proficient in Microsoft word, in addition Belinda was also able to obtain resources for equipment and administrative cost. I would like to thank CSTC for their involvement and highly recommend to anyone interested in Virtual Customer Service.
R. Thomas
I want to say thank you for giving me the education and tools. I would recommend it to someone who wants training in Customer Service. I hope that helps.
K. Armour
I could not have done this without the CSTC and the people that are behind this company. Mrs. Jones understands how to encourage people – she has found her calling in aiding people back into the workforce. And I hope that I have found mine in being a customer advocate/liaison. I cannot thank the CSTC enough for giving me the mental fortitude and the skillset to succeed.
J. Fish
  • Training Programs Include

We offer the following workforce development services:

Vocational Evaluations

Comprehensive assessment of digital literacy, software proficiency, and everyday technology use to identify skill levels and support needs. Results are used to develop customized training plans tailored to each participant’s vocational goals. All evaluations are conducted remotely via Zoom for accessibility and convenience.

Training for job readiness

Individualized training focused on developing the skills necessary for competitive employment_ Emphasizes measurable skill gains, increased independence, and readiness for successful job placement

Job Development & Placement Services

Individualized job placement services designed to match participants with suitable employment opportunities based on transferable skills, experience, and vocational goals. Includes structured support with resumes, job leads, and interview readiness to promote successful and sustained employment outcomes

Advocacy and Accommodation

Support services focused on removing barriers to employment by advocating for necessary accommodations and equipment through coordination With refemng agencies. Emphasis is placed on ensuring timely access to supports that promote progress toward employment goals.

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