- About Us
Customer Service Training Center
Customer Service Training Center (CSTC) is a trusted partner of Michigan Rehabilitation Services (MRS), working collaboratively to support individuals with disabilities in achieving meaningful employment outcomes.
Through our partnership with MRS, CSTC serves participants who are referred from a wide network of organizations, including the U.S. Department of Veterans Affairs (VA), Social Security Administration (SSA), and other community-based and workforce programs. As these individuals are connected to MRS for vocational services, CSTC is positioned to provide specialized training and job placement support as an approved vendor.
This structure allows CSTC to indirectly collaborate with multiple agencies while maintaining a strong, centralized partnership with MRS—ensuring coordinated, streamlined services that align with state workforce goals and participant needs.
- Why Choose CSTC Training?
Trusted Training That Delivers Real Results
Customized Training
Every participant begins with a comprehensive vocational evaluation to identify strengths, barriers, and career goals. This allows us to design training that is fully tailored to each individual—because effective outcomes start with personalized support.
One on one engagement
Participants receive individualized support from a dedicated Vocational Training Specialist, ensuring personalized guidance, deeper understanding of course material, and a more meaningful learning experience.
100% Remote Access
All services are delivered remotely via Zoom, providing convenient, accessible training from the comfort of home. Our approach removes transportation barriers and increases participation for individuals across Michigan.
Efficient Program Completion
Our job readiness programs are designed to be completed within 4–8 weeks, allowing participants to quickly transition from training to active job placement services.
Experts in Remote & Community Placement
With extensive experience in both remote and in-person job placement, our team connects participants to opportunities that align with their goals—whether working from home or within the community.
No Cost to Participants
For eligible individuals, services are funded through state and local agencies. We also assist with the referral process, making it easy to access the support needed to begin training and employment services.
- What We Do
Compliant & Industry-Aligned Training
Our training programs are fully aligned with the State of Michigan’s workforce development initiatives, supporting the employment and re-employment of individuals with disabilities within their communities.
We adhere to the standards and recommendations of Michigan Rehabilitation Services (MRS), ensuring our curriculum reflects industry-recognized practices and prepares participants for real-world workforce expectations.
In addition, our programs are designed to support and document Measurable Skills Gained (MSG), demonstrating participant progress through skill development, competency attainment, and completion of training milestones. This ensures accountability, measurable outcomes, and alignment with state and federal workforce performance indicators.